Customer Support Channels
A One–Hour Response Guarantee
We offer a sixty–minute response time warranty for any ticket or email that you send to our customer service team. We’ll swiftly reply to all the general enquiries and forward right away the case to our system administrators in case any further assistance is required. If you make use of the Administration Services package, we will carry out any of the included server management services at a time that has been discussed with you in advance.
A Top–Notch Customer Support Service
Our client support staff will be available to you 24–7–365 if you require help while working with our Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. And if you require assistance tackling the everyday administration tasks on your dedicated web hosting server, you can check out the Administration Services package, that includes data backup hard disk drive storage space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Our Control Panel is installed by default for each Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of instructional articles have video versions that show all the tasks that you can carry out in a very illustrative manner. You will find all the educational articles and the video tutorials in the top right corner of each section of the hosting Control Panel.