Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you can find an exhaustive Help section featuring a myriad of how–to articles and frequently asked questions. They are answered by our support team of well–trained techs. Simply fill in your question and our clever platform will offer you the most appropriate answer.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a selection of step–by–step video tutorials that visually display how you can troubleshoot a common issue related to your Linux shared hosting account. You can find the how–to video clips in the Help Center.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 tech support service with a 60–minute support ticket response time guarantee. A group of trained technical support engineers will be online for you to respond to all the queries that you may possibly have. During off–peak periods, a reply will be supplied in even less than 20 minutes.