Support and Help Channels
A 1–hour Ticket Resolution Warranty
Our client support Department is on duty nonstop to respond to all of your current support questions. Each ticket you post to us is going to be solved within less than one hour. If your issue requires some help from one of our administrators, we will address the ticket to the person in charge and will notify you that the problem is being taken care of.
Top–class Client Assist Service
We provide you with 24x7 tech help through a lightning fast ticketing application included in your Control Panel. You can easily email us at any time about any of the software packages that come installed in advance on your virtual server, such as the selected Operating System, the server management panel and our in–house designed Control Panel.
An Informative Help Zone
A complete and constantly updated articles base is integrated into our in–house built Control Panel. It offers you quick tips on how to execute all of the standard site administration tasks. The Help section includes comprehensive how to articles and reviews and step–by–step video lessons. You can open the Help area by clicking the Help or Video buttons in the right part of each Control Panel section.