The customer support that you can receive from your shared hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical problem with an active account. Prompt and correct info about a question or a problem will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine website hosting supplier and not from a reseller. When you buy a hosting account via a company that doesn't own its servers and it can't access them right away, it is likely that you'll wait for a few days so as to receive a response to your query, which means that your websites may stay offline for a long time. Alternatively, a company which offers different means of communication and has a support staff that is available all the time will assist you to right away and help you limit or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for our shared hosting packages are twenty-four-seven, therefore you can forget about waiting for several days so as to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail. In case you do have an account, you can open a support ticket in addition to the other three options for communication. You can choose the most suitable way to contact us depending on what your location is or what device you are using. We're able to help you for almost any webhosting-related query that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we supply come with 24/7 customer and technical support, so no matter what issue you experience, you will be able to contact us and we'll give you a hand quickly. Our guaranteed reply time for each email or trouble ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; the actual response time hardly ever is more than twenty minutes. We also provide telephone support with multiple local numbers globally as well as a live chat, which means that you will be able to get in touch with us and receive additional details about our solutions even if you do not have an account yet. We can assist you with any kind of question or a difficulty you have - payment methods, plan specifications, email configuration, hosting account settings, etcetera. If you employ our services, you will not ever experience a situation where you need to wait for a day or two to get a problem solved like you will have to do with lots of other service providers.

24/7 Customer Support in VPS

In case you rent a Virtual Private Server through our company, you'll be able to contact us 24/7 for every server-related issue or fordifferent problems and / or questions associated with the pre-installed software the server comes with. If you haven't purchased a virtual private server plan yet, you're able to find out a lot more about our solutions by giving us a telephone call or through our live chat service. For more technical issues, you should send an email message or open a ticket from your billing Control Panel and you'll get support within a maximum of an hour irrespective of the time of the day, even on weekends and holidays. The actual reply time generally doesn't exceed 30 minutes. In case you'd like to have assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our administrators will assist you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Hosting

All the dedicated server plans that we supply come with 24/7 support via several means of communication and with a 1-hour max answer time warranty. In case you want to learn more about the packages or you have some billing or general questions, you're able to phone one of the local numbers that we have around the globe or you could use our live chat service and talk to a live representative. For strictly tech issues which need the help of a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email message, since all these channels are more appropriate to track a particular matter. The answer time for them rarely exceeds 30 mins, so you can forget all about waiting for a full day so as to receive help. The support service is available for all server-related matters, as well as the pre-installed software. If you want help with third-party applications, you can consider ordering the Managed Services upgrade that we provide for all the plans.