Integrated Ticketing System in Shared Hosting
Our Linux shared hosting come with an integrated support ticket system, which is an essential part of our custom Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything connected with the hosting service itself in one place – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any problems, you can post a ticket with a few clicks of the mouse without having to log out of your Control Panel. During the process, you may choose a category and our system will offer you a number of help articles, which will supply you with more information and which may help you fix any given problem before you actually send a ticket. We guarantee a ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with us and you would like to contact our technical support staff members, you will be able to send a ticket directly from your Hepsia Control Panel instead of using an entirely different technical support platform as you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will enable you to open a new ticket without any difficulties and to search through older tickets using a smart search filter. Moreover, you will be able to browse the applicable knowledgebase articles that our system will present you with depending on the category that you select for your new ticket. You can do all of the above-mentioned things without signing out of your Control Panel at any time, which implies that if you encounter any complication or have an inquiry, you can contact our support engineers and resolve the specific problem in no more than one hour through one single platform.