There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a trouble ticket system. This is the easiest means of correspondence for different reasons. If no client support staff member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will always be received. In addition, you can copy/paste large pieces of information without worrying about typos, and if a specific problem requires more time to be solved or a number of replies need to be exchanged, all the information will be in the exact same place, so each party can always see the steps taken by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you need to supply info or to adhere to instructions, you will have to use no less than 2 separate systems and this number can rise in case you would like to administer several domains. Furthermore, a lot of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come with an integrated support ticket system, which is an essential part of our custom Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything connected with the hosting service itself in one place – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any problems, you can post a ticket with a few clicks of the mouse without having to log out of your Control Panel. During the process, you may choose a category and our system will offer you a number of help articles, which will supply you with more information and which may help you fix any given problem before you actually send a ticket. We guarantee a ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with us and you would like to contact our technical support staff members, you will be able to send a ticket directly from your Hepsia Control Panel instead of using an entirely different technical support platform as you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will enable you to open a new ticket without any difficulties and to search through older tickets using a smart search filter. Moreover, you will be able to browse the applicable knowledgebase articles that our system will present you with depending on the category that you select for your new ticket. You can do all of the above-mentioned things without signing out of your Control Panel at any time, which implies that if you encounter any complication or have an inquiry, you can contact our support engineers and resolve the specific problem in no more than one hour through one single platform.