One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting around for hours on end, or even one whole day, to get a reply to a client support ticket or an e-mail. No matter when you get in touch with us, we will lend you a helping hand within maximum one hour with any technical or pre-sales queries you may have. In reality, our real reply time scarcely ever exceeds 20 to 30 minutes. As we’re available 7 days a week, you will always receive assistance in a timely manner and we are aware of precisely how crucial this is in the digital world. Soon after you contact us, we will respond to your inquiries. If you confront any technical issue, we’ll resolve it on your behalf, or we’ll provide you with all the needed information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we know just how critical it is to receive well-timed help, we promise that you’ll never need to wait for more than sixty minutes to receive a response to any ticket that you send from your semi-dedicated server Control Panel. In reality, you will rarely have to wait for more than twenty-thirty minutes and this applies to any question regardless of its nature – billing, general or technical. In addition, our technical and customer support staff will be at your disposal day and night, which goes to say that even if you send a ticket during national holidays, you will always receive a lightning-fast reply, which will include the answer to a query, the solution to an obstacle or the information needed to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever need to spend a whole day hanging around waiting for an answer like you would with many other hosting companies.