You will find lots of shared hosting providers available, but most of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to contact the company over the phone. The type of support that you will receive via this particular way of communication varies based on the provider - several of them provide expert telephone support, various others offer basic and customer support only because some matters are more time-consuming and it's far easier to be resolved through a ticket, particularly if the issue needs to be escalated. Still, it's good to know that you can contact your hosting supplier since there are lots of small problems which can be taken care of easily and timely with a telephone call, not mentioning that you can get more info for the services before you become a customer.

Phone Support in Shared Hosting

Since we have live telephone support 14 hours a day, you'll be able to call us and speak with one of our customer support representatives to get more information about the Linux shared hosting that we provide and ensure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we now have phone numbers on three different continents and you're able to call the one nearer to you - in the United States of America, the UK or Australia. If you are already an existing customer, you'll be able to give us a call about general and billing issues, and about some tech matters. If the problem is strictly technical or it can take longer time to handle, you should employ our ticketing system, which will allow both you and our technical support team to monitor the details supplied by each side.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours daily as part of the support services for every single semi-dedicated server plan that we provide. Considering that some issues are more complex and time-consuming, you'll have to open a support ticket in case you experience such a problem, still for all of the billing, general or minor tech issues you can always call us and we'll assist you right away in order to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out whether you can host your sites on our advanced cloud platform or you'll be able to receive any other general information about our semi-dedicated services. We have local numbers in the USA, the United Kingdom and Australia as well as an international number, so you're able to call the one that is nearer to where you are.